Frequently Asked Questions

Q). Can a prescription be filled that has already been filled at another pharmacy?
A). Unfortunately, we are unable to accept a transfer of your prescription from another pharmacy. We will accept new prescriptions from your attending physician.

Q). Will you accept returns?
A). Due to Canadian, American and European pharmacy laws we are unable to accept returns on medications once they have been shipped out to you. All sales are final.

Q). Do I need to send in the customer profile form each time I require medications?
A). NO. Once you have filled out the necessary customer profile form it is not necessary to resubmit your information.

Q). Where will my medications come from?
A). Your medications will come from which ever country is cheaper. On the more expensive name brand medications this usually means Canada. You can check the pricing program on-line and it will show you where your medications will come from.

Q). What if the medication I am looking for is not listed on your web site?
A). Please contact a Customer Service Representatives at 1-888-273-8631 to help you.

Q). What happens if I have a few prescriptions and the web site shows that some are cheaper in the USA and some are cheaper in Canada?
A). Those medications cheaper in the USA will come to you from our contracted pharmacy in the United States. Those medications that are cheaper in Canada will come from our Canadian contracted pharmacy or their European partner. Your credit card however will be billed only once for the entire amount. You will not be billed from the international pharmacies.

Q). I recently placed an order and I can't remember what I ordered. Is there a way to check my order?
A). Any inquiries about your order can be answered by contacting one of our Customer
Service Representatives by dialing: 1-888-273-8631.

Q). Are the medications I purchase from Canada or Europe the same as the medications I purchase in the USA?
A). Brand name medications in Canada are bio-equivalent (chemically identical) to brand name medications in the USA Some of these medications however, are named differently in Canada even though they are the same medication. In order for a Canadian pharmacy to fill a prescription, a medication must be written using its Canadian name. If a prescription is written for a medication that is named differently in Canada from what the prescription calls for, we will contact your health care provider and ask them to rewrite the prescription for you using the Canadian name for the prescribed medication.
Our Canadian pharmacy can also provide you with Generic alternatives to brand medications that are not yet available in the USA, further extending your savings.

Q). I'm a Medicare Part D recipient, but I am currently in the coverage gap and I must pay 100% of my drug costs. Is it possible to order my medications through your pharmacy when I'm in the coverage gap?
A). YES. If you have signed up for Medicare's Part D coverage we will welcome and accept your patronage. Purchasing your medications, through Country Care Limited, when you reach the coverage gap portion of your drug plan is a smart alternative to paying USA prices, especially when your coverage stops and you are 100% responsible for paying for your medications. You will find this will save you a substantial amount of money.

Q). Do I have to have an email address to place an order?
A). No, as long as you can be reached by telephone or mail, it is not necessary to have an email address to place an order with Country Care LTD.

Q). Who will be billing my Credit Card?
A). Country Care Limited will process your credit card payment.

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